FAQs
Q 1. What should I do if I receive a Faulty Item / item with manufacturing defect?
Answer. If you receive a faulty item, just send us a picture of it to support@elysiabliss.com along with your order number. If the item deliver to you would be faulty or if washes off in the first wash, we'll send you a free reshipment. You don't have to send it back to us :) All we'd need would be a picture of the faulty item.
Q 2. What if the item I ordered was not delivered on time?
Answer. We fully comprehend the frustration associated with delayed order deliveries, whether you intended it for a special occasion or simply prefer a prompt receipt. Our orders originate from either our US, Vietnam, or Chinese factories, contingent upon demand and design specifications. It is important to note that our items are meticulously crafted on a made-to-order basis, involving processes such as printing, cutting, and stitching initiated upon order placement. Consequently, the creation and dispatch of orders typically span a timeframe ranging from 2 to 10 days.
Following production, the delivery timeline is subject to the operational efficiency of the shipping companies, with an estimated range of 5 to 25 days under normal circumstances. However, instances of delays may arise due to issues encountered by postal services, as some post offices may face constraints on accommodating packages beyond a specified capacity.
Your patience in awaiting the delivery of your order is greatly valued. We encourage you to allow for a few additional days, during which we remain dedicated to providing assistance and updates on the status of your order. Tracking details will be made available to facilitate your monitoring of the shipment.
It is important to highlight that cancellations become challenging once an order has entered the production phase, given the nature of our made-to-order process. Therefore, once production commences, the eventual delivery of your order is assured.
Should you encounter any challenges related to delivery times, please feel free to reach out to our support team at support@elysiabliss.com. We are committed to offering comprehensive assistance and ensuring your satisfaction.
Following production, the delivery timeline is subject to the operational efficiency of the shipping companies, with an estimated range of 5 to 25 days under normal circumstances. However, instances of delays may arise due to issues encountered by postal services, as some post offices may face constraints on accommodating packages beyond a specified capacity.
Your patience in awaiting the delivery of your order is greatly valued. We encourage you to allow for a few additional days, during which we remain dedicated to providing assistance and updates on the status of your order. Tracking details will be made available to facilitate your monitoring of the shipment.
It is important to highlight that cancellations become challenging once an order has entered the production phase, given the nature of our made-to-order process. Therefore, once production commences, the eventual delivery of your order is assured.
Should you encounter any challenges related to delivery times, please feel free to reach out to our support team at support@elysiabliss.com. We are committed to offering comprehensive assistance and ensuring your satisfaction.
Q 3. What if a wrong size is received?
Answer. If you've received the wrong size, please check the order you placed with us. We've seen in most of the cases that the wrong size is selected by our customers when they place the order. In cases like those, please contact support asap. If the mail for correction is received within 2 hours of placing the order, we can guide with the process of correction in this case. After 2 hours is passed, the item enters the production phase and it would not be possible to make changes. Read more here.
However, if you ordered the right size, but still got the wrong one, we'll be more than happy to send you a free reshipment :) Just let us know, provide pictures of the item where it mentions the size and we'll replace it at no extra cost.
Q 4. I ordered by mistake/I'm no longer interested.
Answer. The orders can't be cancelled once placed due to the unique made to order nature of the items.
Q 5. Will you have more designs, styles, and products often?
Answer. Yes, we will be releasing more styles and products weekly! Be sure to check our website www.elysiabliss.com from time to time for flash sales and new arrivals!
Q6. Do you ship worldwide?
Yes, we do ship Worldwide! However, currently only US, UK, Australia, and Canada shipping is activated. We will activate other zones soon. In the meanwhile, in case you need to order outside of US, do contact us on support@elysiabliss.com and we will see if we can manage to send you your product.
Q7. How long will it take to receive my order?
Once you place your order, there will be a 2-10 business day processing period followed by a 5-25 day shipping period. In total, it can take anywhere from 2-4 weeks to receive your items. Shipment times vary per order, please bare with us. For more detailed information on Processing time and Delivery timelines, click here. Don't hesitate to email us if you have any questions regarding your shipment!
Additionally, please be aware that in the case of orders with multiple items, we may ship each item separately as soon as it is produced. This approach is designed to enhance the speed and efficiency of your overall delivery experience.
Q8. Will I get a tracking number?
Answer. Yes, of course! All orders include tracking after the order is processed (2-10 days). Email: support@elysiabliss.com with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number.
Q9. Where can I track my order?
Answer. Orders can be tracked here by entering the right order details.
Q10. Will you email me when my order is shipped out?
Answer. Yes! You will get a confirmation email after you have placed your order, and another when your order is dispatched.
Q11. How can I pay?
Answer. We accept all Credit and Debit cards (VISA, Master, Amex) and also Apple Pay and PayPal! All transactions are secure and encrypted via Stripe Payments. So relax and keep shopping. For more details refer this page.
Please note: You do not need a PayPal account to pay.
Q12. What happens if I type in the wrong address?
Answer. If you provided us with a wrong address, please reach out to us immediately at support@elysiabliss.com. If the shipment has not been sent out, we will change it to the correct address. However, if it has been sent out already, it is not possible to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!
Q13. What Taxes & Duties do I need to pay?
Answer. We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.