FAQs
Q1. What should I do if I receive a faulty or damaged item?
Contact us within 15 days of receiving your order. Email support@elysiabliss.com with your order number, a description of the problem and clear photographs of the product and packaging.
If the item is confirmed as damaged, defective or incorrectly produced, we will arrange an appropriate replacement or refund according to our Refund Policy. A physical return is generally not required.
Q2. What should I do if my order is delayed?
Made-to-order-order production normally requires 2–10 business days. After dispatch, estimated delivery is 4–15 business days within the United States and 7–25 business days for Canada, the United Kingdom and Australia.
Delivery times are estimates and may be affected by carrier operations, customs, severe weather or other circumstances outside our reasonable control. If tracking has not updated for an extended period or the estimated delivery period has passed, contact support@elysiabliss.com with your order number.
Q3. What happens if I receive the wrong size?
If you selected the correct size when ordering but received a different size, contact us within 15 days of delivery. Include your order number and photographs showing the product and its size label or measurements.
If the wrong size was selected when placing the order, a replacement, exchange or refund cannot normally be provided because our products are made to order. Please review the applicable size guide carefully before purchasing.
Q4. Can I cancel or modify my order?
Cancellation or modification requests must be submitted within two hours of placing the order. We will try to accommodate the request if production has not begun.
Once an order has entered production, it generally cannot be cancelled or modified. Contact support@elysiabliss.comimmediately with your order number and requested change.
Q5. Do you add new designs and products?
Yes. We periodically introduce new designs, collections and products. Availability may change, so please check our website for current offerings.
Q6. Do you ship worldwide?
We do not currently ship worldwide. Checkout is presently available for:
- United States
- Canada
- United Kingdom
- Australia
Availability is determined by the delivery country selected during checkout. We may add other destinations in the future.
Q7. How long will it take to receive my order?
Orders normally require 2–10 business days for made-to-order production and quality checking. After dispatch, estimated delivery is 4–15 business days within the United States and 7–25 business days for Canada, the United Kingdom and Australia.
For complete information about delivery estimates, charges, tracking and possible delays, please review our Shipping Policy.
Q8. Will I receive a tracking number?
Tracking information will be emailed when it becomes available after dispatch. Tracking updates may take several business days to appear after a shipping label is created.
Some orders may arrive in separate packages and may have more than one tracking number.
Q9. Where can I track my order?
Use our Track Your Order page and enter the requested order information. If tracking information is unavailable, contact support@elysiabliss.com with your order number.
Q10. Will I receive order and shipping confirmation emails?
Yes. An order-confirmation email is normally sent after an order is successfully placed. A separate shipping or tracking notification will be sent when tracking information becomes available.
Please check your spam or promotions folder if you do not receive an expected email.
Q11. What payment methods do you accept?
The payment methods currently available to you will be displayed securely during checkout. Availability may vary according to your location, currency and device.
Q12. What happens if I enter an incorrect delivery address?
Contact support@elysiabliss.com immediately with your order number and the correct address.
We will try to update the address if production or dispatch has not begun. Once an order has entered production or has been shipped, an address change may not be possible. Additional charges caused by an incorrect or incomplete address may be the customer’s responsibility.
Q13. Do I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes or other destination-country charges. Unless expressly collected during checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.
Customs processing may also extend the delivery period.