Terms of service

These Terms of Service (“Terms”) govern access to elysiabliss.com (the “Website”) and purchases made through it. The Website is operated by Elysia Bliss (“Elysia Bliss”, “we”, “us” or “our”), an India-based, online, made-to-order retail business. By using the Website or placing an order, you agree to these Terms, subject to any rights that cannot legally be excluded.

1. Business identity and contact

Elysia Bliss operates online from Gurugram (Gurgaon), Haryana, India. We sell directly to customers through our Website and work with independent production, printing and fulfilment partners in different locations. Elysia Bliss remains your point of contact for enquiries and issues relating to orders placed on our Website.

Customer support: support@elysiabliss.com | Phone/WhatsApp: +91 98118 25533. You may also contact us through our Contact Us page. Our business information is also available on our About Us page.

2. Eligibility and appropriate use

You must be legally able to enter into a purchase contract in your jurisdiction or have permission from a parent or legal guardian. You agree not to misuse the Website, interfere with its security or functionality, upload malicious code, infringe intellectual property rights or use our services for unlawful purposes. We may restrict access or refuse an order for a legitimate reason, including suspected fraud, unlawful activity or misuse, subject to applicable law.

3. Product information and made-to-order production

Our products are generally produced after an order is placed rather than held as finished inventory. Production, printing, embroidery, personalization and fulfilment may be performed by third-party partners. Materials, specifications, available variants, included accessories and personalization options are described on the applicable product page. Please review the product listing and its size guide before ordering.

We aim to present product descriptions, photographs and colors accurately. Differences in screens, lighting, print processes or production batches may result in minor variations. Such variations do not override your rights if a product is defective, incorrect or materially different from its description.

4. Personalized orders and customer-supplied content

Where a product offers personalization, you are responsible for checking the accuracy of names, dates, images, spelling, selected options and other instructions before submitting your order. Orders requiring personalization information cannot be completed correctly unless the relevant information is provided. We may contact you if instructions are unclear or unusable.

You represent that you own, or have permission to use, any text, photo, artwork or other materials you upload or submit and that such materials do not violate another person’s rights or applicable law. You grant Elysia Bliss and its necessary service providers a limited, non-exclusive permission to use those materials solely to review, produce, fulfil and support your order, and to meet applicable legal obligations.

Uploading a private photograph or design does not grant us permission to publish it in advertising, on social media or in marketing materials. We will seek separate permission for any such use. Our handling of customer information is further described in our Privacy Policy. We may decline unlawful, abusive or infringing personalization requests and will address payment or cancellation consequences fairly under applicable law.

5. Orders, acceptance and payment

Placing an order is a request to purchase the selected goods. An automated order confirmation acknowledges receipt of your order; acceptance is subject to payment authorization, product availability, fulfilment feasibility and verification where reasonably required. If we cannot fulfil an accepted or paid order, we will contact you and provide an appropriate resolution, including a refund where required.

Product prices and any applicable shipping charges are displayed in the storefront or checkout before payment. Applicable taxes, duties or other charges will be displayed where collected by us; certain import taxes or customs charges may instead be payable to authorities or carriers, as explained in our Shipping Policy. We may correct a genuine pricing or listing error before accepting an order and will contact you if a correction affects an order already submitted. We will not charge an increased price without your agreement.

6. Order changes and cancellations

Orders may enter production shortly after placement. Cancellation and modification requests must be made within two hours of placing an order. A cancellation within that period is approved when production has not begun; requested modifications are subject to feasibility before production. Once production starts, changes or cancellations may no longer be possible.

For the full conditions and any exceptions, please read our Refund Policy and Cancellation and Modification Policy. Nothing in this clause removes cancellation or other rights that applicable law makes mandatory.

7. Shipping, delivery and tracking

We currently accept delivery orders to the United States, Canada, United Kingdom and Australia, subject to availability at checkout. Production normally requires 2–10 business days before dispatch. Once dispatched, estimated transit is 4–15 business days for the United States and 7–25 business days for Canada, the United Kingdom and Australia. Production and transit periods are separate and are estimates, not guaranteed delivery dates.

Standard delivery to the United States is free. Charges for other supported destinations are calculated at checkout. Items fulfilled by different partners may arrive in separate packages. Tracking is provided when available. Delivery may be affected by customs, weather, carriers and other circumstances. Read our Shipping Policy for full details, including address accuracy, international charges and delayed or missing parcels.

8. Returns, refunds and product problems

Because products are made to order, we generally do not accept change-of-mind returns or exchanges of non-defective goods. This does not apply to eligible claims for damaged, defective, incorrect or materially misdescribed goods, or other rights provided by law.

Please report eligible order problems within 15 days of delivery, where applicable, and provide the order number and reasonable supporting information. Our Refund Policy also explains how to report a parcel that has not arrived or is marked delivered but missing. Eligible claims may be resolved through replacement, partial refund or full refund as appropriate. Do not return goods without instructions from our support team.

The Refund Policy contains the full eligibility and processing rules and takes precedence over any brief summary in these Terms where more specific, unless mandatory law requires otherwise.

9. Customer accounts and billing information

You agree to supply accurate contact, billing and delivery information and to keep it current when necessary. You are responsible for maintaining the confidentiality of any account credentials you use. Notify us promptly if you suspect unauthorized use of your account or an incorrect order. Payments are handled through the payment methods presented at checkout and may be subject to the terms of the payment provider.

10. Intellectual property

Unless otherwise stated, the Website’s original branding, text, designs, graphics and other materials belong to Elysia Bliss or are used with permission. You may use the Website for personal shopping and normal reference purposes, but may not reproduce or commercially exploit its protected materials without authorization. Rights in customer-supplied material remain with the relevant rightsholder, subject to the limited order-fulfilment permission described above.

11. Reviews, public submissions and communications

If you choose to publish a review or other public submission, you confirm that it is lawful, accurate to your knowledge and does not infringe another person’s rights. We may moderate or remove unlawful, abusive, misleading or infringing public submissions. We will not treat private personalization uploads as public submissions. Marketing communications will be sent in accordance with your preferences and applicable law.

12. Third-party services and external links

Our Website uses third-party ecommerce, payment, fulfilment, delivery, analytics and customer service providers to operate the store. Certain links may direct you to independent websites governed by their own terms and privacy notices. We do not control third-party websites, but remain responsible for our own obligations relating to orders made through Elysia Bliss.

13. Website availability and errors

We make reasonable efforts to keep the Website functional and product and policy information accurate. The Website may occasionally be unavailable because of maintenance, technical problems or matters beyond our reasonable control. If you identify incorrect product information or encounter a checkout problem, please contact us. We will investigate material errors and take appropriate corrective action.

14. Responsibility and limitation of liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory consumer rights and remedies for defective or misdescribed goods. Subject to that qualification, neither party is responsible for losses that are not reasonably foreseeable as a consequence of a breach, or for delays caused by events beyond reasonable control to the extent permitted by applicable law.

Any limitation under these Terms operates only to the extent lawfully permitted in the customer’s jurisdiction. The rights and remedies in our Refund Policy remain available.

15. Privacy and security

Personal information is collected and used as described in our Privacy Policy. This includes information needed to process transactions, manufacture personalized goods, deliver orders and provide support. Where reasonably required to fulfil an order, information may be shared with the relevant production or delivery provider. Please do not send payment card details or other highly sensitive information through ordinary email or personalization upload fields.

16. Changes to products and these Terms

We may update products, pricing, services or these Terms from time to time. The version displayed on the Website will indicate its effective date. Changes to these Terms do not retroactively reduce rights attached to orders already accepted, unless permitted by law or agreed with the customer. We may discontinue products or options, subject to fulfilling or appropriately resolving accepted orders.

17. Governing law and consumer protections

These Terms are governed by the laws of India, subject to any mandatory consumer-protection laws and jurisdictional rights applicable to the customer’s purchase that cannot be excluded by contract. We encourage customers to contact our support team first so that order problems can be investigated and resolved promptly.

18. Severability and entire agreement

If any provision of these Terms is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. These Terms, the relevant product information shown at checkout and our linked policies form the applicable terms of a purchase. Where a linked policy contains more specific procedures for shipping, cancellation or refunds, that policy governs that subject, subject always to mandatory law.

19. Contact us

For questions about these Terms, an order, production, delivery, cancellation or an eligible product problem, contact Elysia Bliss at support@elysiabliss.com, phone/WhatsApp +91 98118 25533, or through our Contact Us page.